Refund policy

DIGITAL PRODUCTS All courses and materials sold by TriTiCon ApS are digital products delivered online. No physical goods are shipped. Because access to course content is provided immediately after purchase, our refund terms differ from those for physical goods.

RIGHT OF WITHDRAWAL (CONSUMERS IN THE EU/EEA) If you are a consumer in the EU/EEA, you have a statutory right to withdraw from your purchase within 14 days of the order date without giving any reason. Please note: by completing your purchase, you expressly request that we provide access to the course content immediately, and you acknowledge that you lose your right of withdrawal once you have accessed the course content on our learning platform. If you have not accessed the course content, you may withdraw within the 14-day period and receive a full refund. To exercise your right of withdrawal, contact us at info@triticon.com stating your name, order number and that you wish to withdraw from the purchase.

[VALFRITT – SATISFACTION GUARANTEE] [Om Triticon vill erbjuda en frivillig nöjdhetsgaranti (Horizon-mockupen använder "30-day money-back guarantee"), lägg in den här, t.ex.:] We want you to be satisfied with your training. If you are not satisfied with a course, contact us within [30] days of purchase and we will assess your request for a full or partial refund. This guarantee is offered at our discretion and does not affect your statutory rights.

WHEN REFUNDS ARE NOT AVAILABLE Except where required by applicable law, we do not offer refunds where:

  • you have completed a substantial part of the course or the full course;
  • a certificate of completion has been issued;
  • the request is made after the applicable withdrawal or guarantee period;
  • your access has been suspended or terminated due to a breach of our Terms of Service, including unauthorized sharing of content.

TECHNICAL ISSUES If you are unable to access your course due to a technical problem on our side or on our learning platform, please contact us so we can resolve the issue. If we are unable to provide access within a reasonable time, you are entitled to a full refund.

HOW REFUNDS ARE PROCESSED Approved refunds are issued to the original payment method. Please allow up to 14 days from approval for the refund to appear, depending on your bank or card issuer. Refunds are made in the currency of the original purchase; we are not responsible for exchange rate differences or fees charged by your bank.

CONTACT For refund requests or questions about this policy: TriTiCon ApS info@triticon.com +45 52 19 34 99