Shipping policy
DIGITAL DELIVERY ONLY All products and services offered through our store are delivered digitally. No physical goods are shipped, and no shipping charges apply.
HOW ACCESS IS PROVIDED Upon successful payment, access to your online training courses, certification programs and related digital materials is provided through our learning management platform (currently Tevello), or any successor or replacement platform we may use from time to time. Access details are issued to the email address provided at checkout, or made available through a user account created on the learning platform. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
DELIVERY TIME Access is normally provided immediately after your payment is confirmed. In some cases (for example manual payment verification or a delayed payment confirmation) it may take up to 24 hours. If you have not received your access details within 24 hours, please check your spam folder and then contact us at info@triticon.com with your order number.
WHEN DELIVERY IS COMPLETE Access to digital products is deemed delivered once login credentials or platform access has been provided to the email address or user account supplied at the time of purchase.
AVAILABILITY While we make reasonable efforts to ensure timely access, we do not guarantee uninterrupted, secure or error-free access to our digital content or the learning platform through which it is delivered. Access may be delayed, limited, suspended or temporarily unavailable due to technical issues, scheduled maintenance, platform updates, internet connectivity issues or circumstances beyond our reasonable control. We are not responsible for access issues caused by incorrect or incomplete information provided by you, device or browser incompatibility, or email delivery restrictions. Please ensure that emails from triticon.com and our learning platform are not blocked by your email provider.
CONTACT TriTiCon ApS info@triticon.com +45 52 19 34 99